Terms and Conditions of Cancellation

General Rental Terms

Preamble

These general terms regulate the mutual relationships between the tenant and the landlord:

• RD 1 Kapka; No.: 553 – Silvie and Jiří Čapkovi
• RD 2 Borůvka; No.: 554 - Boris Baklík
• RD 3 Sasanka; No.: 555 - Portyx s.r.o.
• RD 4 Mech; No.: 556 - Portyx s.r.o.
• RD 5 Pramen; No.: 557 - Portyx s.r.o.

In case of concluding an agreement for the long-term or short-term rental of family houses in Bělá pod Pradědem, part of the village Domašov.

1. Subject and Purpose of the Rental

1.1 Subject of the Rental

The rental subject may be one or more family houses mentioned in the preamble.

1.2 Purpose of the Rental

The rental subject will be used exclusively for long-term or short-term living or usage.

2. Price, Order, and Reservation

2.1 Order and Reservation of Usage

a) The ordering party (hereinafter referred to as the tenant) must be a person over 18 years old, responsible for the commitments of all other participants of the stay (see below).
b) Based on a phone or written order, the landlord blocks the rental subject for the tenant for a pre-agreed term.
c) After the rental term is agreed upon, the tenant shall pay a deposit (security deposit) of 4,000 CZK to the landlord's account within 3 days. The full price of the stay must be paid no later than 30 days before the start of the stay. If the reservation is made less than 30 days before the planned arrival date, the total amount for the stay, including the security deposit, is due within three days of the reservation confirmation. In this case, the standard deadline for the balance payment does not apply. Additionally, the tenant must provide the number of guests (including children), their dates of birth, and their names.

The tenant will also provide their address and phone number.

Account numbers for payment:

• RD 1 Kapka, house number 553; Account number: 670100-2207121685/6210 (IBAN CZ24 6210 6701 0022 0712 1685)

• RD 2 Borůvka, house number 554; RD 3 Sasanka, house number 555; RD 4 Mech, house number 556, and RD 5 Pramen, house number 557:

  Account number: 2025105/0300 (IBAN CZ46 0300 0000 0000 0202 5105)

d) Once the deposit is paid, the reservation becomes binding. Upon payment of the full price of the stay, the tenant acquires the right to temporary accommodation in the rental property for the agreed and confirmed period. By paying the deposit, the tenant also confirms that they have read, understand, and fully comply with the Terms and Conditions and the House Rules. Failure to pay the deposit or the full price of the stay within the specified deadlines will result in the automatic cancellation of the reservation.

e) The maximum number of people using the rented property at any one time is 8.

f) The landlord has the right to refuse accommodation to more persons than stated in the booking confirmation.

2.2. Price

a) The rental price is determined by the tenant's acceptance of the landlord's offer.

b) The full price must be paid before arrival and taking possession of the rented property into the account (see 2.1.c).

c) The price includes: accommodation in the rented property for the agreed period, use of indoor equipment, hygiene products, electricity and water consumption, and the use of bed linens and towels.

 

3. Cancellation Policy

3.1. The cancellation policy takes effect on the day the tenant pays the reservation fee. The cancellation of a rental booking can be made by either the tenant or the landlord only in writing. The date of cancellation is considered the day the notice is received by the landlord or tenant.

3.2. In the event of cancellation by the tenant, the following cancellation fees apply:

• More than 30 days before the start of the stay – the reservation fee is non-refundable.
• Cancellation 15-30 days before arrival – 50% of the total contractual price of the stay.
• Cancellation 0-14 days before arrival – 100% of the total contractual price of the accommodation.

The landlord may terminate the contract before the agreed period if the tenant, despite being warned, grossly violates good manners or otherwise breaches the provisions of the house rules.

3.3. In case of interruption of the rental (stay) by the client, the price or any part of it will not be refunded.

3.4. If the rental is canceled by the landlord (due to a malfunction of the property or a serious defect), all fees paid by the tenant will be refunded within 10 days, and a 20% discount will be offered for a future stay.

4. Check-in and Check-out

4.1. The tenant is required to check in on the agreed date between 15:00 and 16:00 (unless otherwise agreed) and to vacate the property on the departure date specified in the booking confirmation, no later than 10:00.

4.2. Before departure, the tenant must carry out basic final cleaning. If the tenant fails to do so, a fee of 1,000 CZK will be deducted from the deposit.

4.3. Upon handover, the landlord will provide the tenant with a clean property in its original condition and with its original furnishings.

4.4. The deposit will be refunded to the tenant after the stay, provided that the rental property is returned to the landlord in perfect condition.

4.5. The landlord pays the local accommodation fees according to the municipal ordinance at a rate of 20 CZK per person per day (applicable only to persons over 18 years of age).

4.6. At the end of the rental period, the landlord (or an authorized representative) will inspect the condition of the property and its furnishings together with the tenant. If no damages or issues are found, the keys will be returned, and the deposit will be refunded to the tenant’s designated account. If an extraordinary final cleaning is required, the cost will be deducted from the deposit. If the landlord identifies any damages caused by the tenant during the final inspection, the corresponding amount will be deducted from the deposit. If the total cost of damages exceeds 4,000 CZK, the landlord reserves the right to demand additional payment from the tenant.

5. Tenant Obligations

a) Comply with the landlord's General Terms and Conditions.

b) Familiarize themselves with the operation of the property during check-in.

c) Avoid actions that could lead to damage to the property or its equipment.

d) Observe safety principles (do not tamper with electrical installations or the heat pump, handle open flames safely, etc.).

e) The tenant is fully responsible for damages caused by their actions, including damages caused by other guests.

f) If the tenant notices any defect during the stay, regardless of the cause, they must immediately inform the landlord.

g) Guests are fully responsible for their own health, safety, personal belongings, including financial assets and vehicles, throughout their stay. The landlord is not responsible for any damages to the tenant’s health or property.

h) The tenant must comply with the maximum occupancy limit, maintain cleanliness, and wear indoor shoes inside the property.

i) Smoking is strictly prohibited inside the property.

j) The tenant must behave in a manner that does not create excessive noise. Quiet hours begin at 10:00 PM according to the municipal ordinance. Repeated violations may result in termination of the stay without refund.

Pets are not allowed in the property. A fine of 4,000 CZK will be charged for violations unless otherwise agreed in writing.

6. Landlord Obligations

a) Guarantee the functionality of the property’s equipment.

b) Provide the tenant with access to the entire property for the agreed period and familiarize them with its operation.

c) Hand over the property in operational condition, clean, and unoccupied.

d) Provide cookware and tableware for the specified number of guests.

f) Address justified complaints and feedback related to the property.

g) Be available by phone during the tenant's stay.

h) In case of any issue affecting the accommodation conditions, the landlord must take immediate measures to resolve the situation or offer a reasonable discount.

7. Liability

The landlord will familiarize the tenant with the operation of the property upon check-in. The landlord is not responsible for any damages, losses, injuries, theft, or other harm suffered by guests. The stay and movement of individuals within the property and its associated grounds are entirely at their own risk and responsibility. The property is handed over and returned in proper, undamaged condition.

The landlord is not responsible for injuries, property damage, theft, or losses due to natural disasters.

8. Defects

Any defects must be reported to the landlord immediately. The landlord is responsible for rectifying these defects according to their nature. If guests cause damage, they must report it and arrange for compensation.

9. Final Provisions

9.1. These terms may be individually modified in writing between the tenant and the landlord.

9.2. Payment of the rental price constitutes acceptance of these terms.

9.3. The tenant agrees to the processing of their personal data for user registration and accounting purposes under Czech tax laws.