Terms and Conditions of Cancellation

General Rental Terms

Preamble

These general terms regulate the mutual relationships between the tenant and the landlord:

• RD 1 Kapka; No.: 553 – Silvie and Jiří Čapkovi
• RD 2 Borůvka; No.: 554 - Boris Baklík
• RD 3 Sasanka; No.: 555 - Portyx s.r.o.
• RD 4 Mech; No.: 556 - Portyx s.r.o.
• RD 5 Pramen; No.: 557 - Portyx s.r.o.

In case of concluding an agreement for the long-term or short-term rental of family houses in Bělá pod Pradědem, part of the village Domašov.

1. Subject and Purpose of the Rental

1.1 Subject of the Rental

The rental subject may be one or more family houses mentioned in the preamble.

1.2 Purpose of the Rental

The rental subject will be used exclusively for long-term or short-term living or usage.

2. Price, Order, and Reservation

2.1 Order and Reservation of Usage

a) The ordering party (hereinafter referred to as the tenant) must be a person over 18 years old, responsible for the commitments of all other participants of the stay (see below).
b) Based on a phone or written order, the landlord blocks the rental subject for the tenant for a pre-agreed term.
c) After the date is confirmed, the tenant shall pay a deposit of CZK 5,000 to the landlord’s account within 3 days. The remaining balance for the stay must be paid no later than 30 days before the start of the stay. If the reservation is made less than 30 days before the planned arrival date, the total amount for the stay, including the deposit, is due within 3 days after the reservation is confirmed. In this case, the standard payment deadline for the balance does not apply. The tenant shall provide their address and phone number, as well as the number of guests (including children), their dates of birth, and names (Online Check-in).

Account numbers for payment:

• RD 1 Kapka, house number 553; Account number: 670100-2207121685/6210 (IBAN CZ24 6210 6701 0022 0712 1685)

• RD 2 Borůvka, house number 554; RD 3 Sasanka, house number 555; RD 4 Mech, house number 556, and RD 5 Pramen, house number 557:

  Account number: 2025105/0300 (IBAN CZ46 0300 0000 0000 0202 5105)

d) After the deposit is paid, the reservation becomes binding. Upon full payment of the stay, the tenant acquires the right to temporary accommodation in the rental property for the agreed and confirmed period. By paying the deposit, the tenant also confirms that they have read, understood, and fully accept the Terms and Conditions and the House Rules. If the deposit or the full price of the stay is not paid within the specified deadlines, the reservation is automatically cancelled.

e) The maximum number of people using the rented property at any one time is 8.

f) The landlord has the right to refuse accommodation to more persons than stated in the booking confirmation.

2.2. Price

a) The rental price is determined by the tenant's acceptance of the landlord's offer.

b) The full price must be paid before arrival and taking possession of the rented property into the account (see 2.1.c).

c) The price includes: accommodation in the rented property for the agreed period, use of indoor equipment, hygiene products, electricity and water consumption, and the use of bed linens and towels.

 

3. Cancellation Policy

3.1. The cancellation policy takes effect on the day the tenant pays the reservation fee. The cancellation of a rental booking can be made by either the tenant or the landlord only in writing. The date of cancellation is considered the day the notice is received by the landlord or tenant.

3.2. In the event of cancellation by the tenant, the following cancellation fees apply:

• More than 30 days before the start of the stay – the reservation fee is non-refundable.
• Cancellation 15-30 days before arrival – 50% of the total contractual price of the stay.
• Cancellation 0-14 days before arrival – 100% of the total contractual price of the accommodation.

The landlord may terminate the contract before the agreed period if the tenant, despite being warned, grossly violates good manners or otherwise breaches the provisions of the house rules.

3.3. In case of interruption of the rental (stay) by the client, the price or any part of it will not be refunded.

3.4. If the rental is canceled by the landlord (due to a malfunction of the property or a serious defect), all fees paid by the tenant will be refunded within 10 days, and a 20% discount will be offered for a future stay.

4. Check-in and Check-out

4.1. Upon arrival, the tenant shall provide the landlord with a cash security deposit of CZK 4,000. This serves as a guarantee for the property.

4.2. The tenant is required to check in on the agreed date between 15:00 and 16:00 (unless otherwise agreed) and to vacate the property on the departure date specified in the booking confirmation, no later than 10:00.

4.3. Before departure, the tenant must carry out basic final cleaning. If the tenant fails to do so, a fee of 1,000 CZK will be deducted from the deposit.

4.4. Upon handover, the landlord will provide the tenant with a clean property in its original condition and with its original furnishings.

4.5. The deposit will be refunded to the tenant after the stay, provided that the rental property is returned to the landlord in perfect condition.

4.6. The landlord pays the local accommodation fees according to the municipal ordinance at a rate of 20 CZK per person per day (applicable only to persons over 18 years of age).

4.7. At the end of the rental period, the landlord (or a person designated by the landlord) will inspect the condition of the property and its equipment together with the tenant. If no damage or issues are found, the landlord will take back the keys and return the security deposit to the tenant. Any extraordinary final cleaning performed by the landlord will be deducted from the deposit. If the landlord discovers any damage caused by the tenant, they are entitled to deduct the corresponding amount from the deposit or, if necessary, claim the amount later upon discovering the damage. If the total cost of the damage exceeds CZK 4,000, the landlord is entitled to demand the difference from the tenant.

5. Tenant Obligations

a) Comply with the landlord's General Terms and Conditions.

b) Familiarize themselves with the operation of the property during check-in.

c) Avoid actions that could lead to damage to the property or its equipment.

d) Observe safety principles (do not tamper with electrical installations or the heat pump, handle open flames safely, etc.).

e) The tenant is fully responsible for damages caused by their actions, including damages caused by other guests.

f) If the tenant notices any defect during the stay, regardless of the cause, they must immediately inform the landlord.

g) Guests are fully responsible for their own health, safety, personal belongings, including financial assets and vehicles, throughout their stay. The landlord is not responsible for any damages to the tenant’s health or property.

h) The tenant must comply with the maximum occupancy limit, maintain cleanliness, and wear indoor shoes inside the property.

i) Smoking is strictly prohibited inside the property.

j) The tenant must behave in a manner that does not create excessive noise. Quiet hours begin at 10:00 PM according to the municipal ordinance. Repeated violations may result in termination of the stay without refund.

Pets are not allowed in the property. A fine of 4,000 CZK will be charged for violations unless otherwise agreed in writing.

6. Landlord Obligations

a) Guarantee the functionality of the property’s equipment.

b) Provide the tenant with access to the entire property for the agreed period and familiarize them with its operation.

c) Hand over the property in operational condition, clean, and unoccupied.

d) Provide cookware and tableware for the specified number of guests.

f) Address justified complaints and feedback related to the property.

g) Be available by phone during the tenant's stay.

h) In case of any issue affecting the accommodation conditions, the landlord must take immediate measures to resolve the situation or offer a reasonable discount.

7. Liability

The landlord will familiarize the tenant with the operation of the property upon check-in. The landlord is not responsible for any damages, losses, injuries, theft, or other harm suffered by guests. The stay and movement of individuals within the property and its associated grounds are entirely at their own risk and responsibility. The property is handed over and returned in proper, undamaged condition.

The landlord is not responsible for injuries, property damage, theft, or losses due to natural disasters.

8. Defects

Any defects must be reported to the landlord immediately. The landlord is responsible for rectifying these defects according to their nature. If guests cause damage, they must report it and arrange for compensation.

9. Final Provisions

9.1. These terms may be individually modified in writing between the tenant and the landlord.

9.2. Payment of the rental price constitutes acceptance of these terms.

9.3. The tenant agrees to the processing of their personal data for user registration and accounting purposes under Czech tax laws.