Terms and Conditions of Cancellation
General Rental Terms
Preamble
These general terms regulate the mutual relationships between the tenant and the landlord:
- RD 1 Kapka; No.: 553 – Silvie and Jiří Čapkovi
- RD 2 Borůvka; No.: 554 - Boris Baklík
- RD 3 Sasanka; No.: 555 - Portyx s.r.o.
- RD 4 Mech; No.: 556 - Portyx s.r.o.
- RD 5 Pramen; No.: 557 - Portyx s.r.o.
In case of concluding an agreement for the long-term or short-term rental of family houses in Bělá pod Pradědem, part of the village Domašov.
1. Subject and Purpose of the Rental
1.1 Subject of the Rental
The rental subject may be one or more family houses mentioned in the preamble.
1.2 Purpose of the Rental
The rental subject will be used exclusively for long-term or short-term living or usage.
2. Price, Order, and Reservation
2.1 Order and Reservation of Usage
a) The ordering party (hereinafter referred to as the tenant) must be a person over 18 years old, responsible for the commitments of all other participants of the stay (see below).
b) Based on a phone or written order, the landlord blocks the rental subject for the tenant for a pre-agreed term.
c) After agreeing on the term, the tenant pays a deposit (security) of 4,000 CZK to the landlord’s account within 3 days. The total accommodation price must be paid no later than 30 days before the start of the stay. If the reservation is made less than 30 days before the planned arrival date, the total amount for the stay, including the deposit, is due within 3 days after the reservation confirmation. In this case, the standard deadline for the balance does not apply. The tenant also announces the number of accommodated persons (including children), their dates of birth, and names along with the payment for the stay.
The tenant will also provide their address and phone number.
Account numbers for payment:
- RD 1 Kapka No. 553; Account No.: 670100-2207121685/6210
- RD 2 Borůvka No. 554; not specified
- RD 3 Sasanka No. 555; RD 4 Mech No. 556 and RD 5 Pramen No. 557; Account No.: 2025105/0300 (IBAN CZ46 0300 0000 0000 0202 5105)
d) After paying the deposit, the reservation is binding. Upon full payment of the stay, the tenant acquires the right to temporary accommodation in the rental subject at the agreed and confirmed term. By paying the deposit, the tenant also confirms that they have read and fully understand and respect the Terms and Conditions and the Operating Rules. Failure to pay the deposit and the stay price within the specified deadlines automatically cancels the reservation.
e) The maximum number of persons using the rented property at one time is 8.
f) The landlord reserves the right to refuse the stay of a larger number of persons than specified in the order confirmation.
2.2 Price
a) Rental prices are determined by the landlord’s offer accepted by the tenant.
b) The full price + a 4,000 CZK deposit (security) must be paid no later than 30 days before the start and handover of the rental property to the account (see 2.1.c).
c) The price includes: stay in the rental property for the agreed period, including the use of indoor equipment, hygiene products, electricity and water consumption, use of sheets and towels.
3. Cancellation of Order, Cancellation Fees
3.1 Cancellation Conditions
Cancellation conditions come into effect on the day the tenant pays the reservation fee for the stay. Cancellation of the rental order can be made by either the tenant or the landlord only in writing. The date of cancellation is considered the date when the notice is delivered to the landlord or tenant.
3.2 Tenant’s Cancellation
In the event of cancellation by the tenant, the following cancellation fees apply:
- More than 30 days before the start of the stay: reservation fee is forfeited.
- Cancellation 15-30 days before the start: 50% of the total agreed price for the stay.
- Cancellation 0-14 days before the start: 100% of the total agreed accommodation price.
If the cancellation fee applies to the price of the stay, the 4,000 CZK deposit is refunded.
The landlord can terminate the contract before the agreed term if the tenant grossly violates good manners or otherwise breaches the Operating Rules despite warnings.
3.3 Refunds
Cancellations are deducted from the paid deposit or the total price, accounted for, and refunded no later than 10 days.
3.4 Interruption of Rental
If the tenant interrupts the rental (stay), no refund of any part of the price is made.
3.5 Landlord’s Cancellation
If the rental is canceled by the landlord (property malfunction, serious defect), all fees paid by the tenant will be refunded within 10 days, and a 20% discount on a potential future stay will be offered.
4. Commencement and Termination of Accommodation
4.1 Check-In and Check-Out
The tenant is obliged to adhere to the check-in time from 3:00 PM to 4:00 PM (unless otherwise agreed) and to end the stay on the day specified in the order confirmation, but no later than 10:00 AM.
4.2 Final Cleaning
The tenant must perform basic final cleaning before departure. If the tenant fails to do so, a fee of 1,000 CZK will be deducted from the deposit.
4.3 Handover Condition
Upon check-in, the landlord hands over the property in a clean state with its original equipment.
4.4 Deposit Refund
After the stay, the deposit will be refunded to the account from which it was sent to the landlord within 10 days of the end of the stay, provided the property is returned in good condition.
4.5 Local Taxes
The tenant is obliged to pay a local tax of 20 CZK per person/day (applicable only to persons over 18) according to the municipal ordinance. This tax will be deducted from the tenant’s deposit.
4.6 Property Inspection
Upon termination of the rental, the landlord (or an authorized person) and the tenant will inspect the condition of the property and its equipment. If no defects are found, the keys are returned, and the deposit is refunded to the tenant’s specified account. If the landlord finds any defects caused by the tenant, an amount corresponding to the defect will be deducted from the deposit. If the total defect amount exceeds 4,000 CZK, the landlord is entitled to claim an additional payment from the tenant.
5. Tenant’s Obligations
a) Follow the landlord’s Terms and Conditions.
b) Familiarize themselves with the operation of the property, explained during the handover.
c) Avoid actions that could damage the property or its equipment.
d) Observe safety guidelines (e.g., do not tamper with electrical installations or operate the heat pump incorrectly, handle open flames safely).
e) The tenant is fully responsible for any damage caused by their actions or negligence, including all stay participants.
f) If the tenant discovers any defect during the stay, they must immediately inform the landlord.
g) Participants are fully responsible for their health, safety, and personal belongings, including finances and vehicles, throughout the stay. The landlord is not liable for any damage to the tenant’s health or property or that of other accommodated persons.
h) The tenant agrees to maintain the maximum number of accommodated persons and keep the property and its surroundings clean, using indoor shoes.
i) Smoking is prohibited inside the entire property.
j) The tenant must behave appropriately and not disturb the surrounding environment with excessive noise. Quiet hours are set at 10:00 PM according to the municipal ordinance to avoid disturbing the nighttime peace. Repeated violations may result in the termination of the stay without compensation.
Pets are prohibited in the property under a penalty of 4,000 CZK unless otherwise agreed in writing.
6. Landlord’s Obligations
a) Guarantee the functional equipment of the property.
b) Allow the tenant to use the entire property for the agreed period. The landlord is obliged to familiarize the tenant with the operation and handling of the property and its accessories.
c) Handover the property in an operable state, cleaned, and unoccupied.
d) Provide cooking and serving utensils for the set number of persons.
e) Address justified complaints and comments from the tenant regarding the property.
f) Be available on the mobile phone during the tenant's stay in the property.
g) If a situation arises on the part of the landlord that worsens the tenant’s accommodation conditions, the landlord must promptly take all measures to remedy the situation or provide a reasonable discount for the stay.
7. Liability
Upon handing over the rental subject, the landlord acquaints the tenant with the property’s operation. The landlord assumes no responsibility for any damage, loss, injury, theft, or other harm to persons using the rental property. Stay and movement throughout the property and its associated grounds are entirely at the risk and full responsibility of all persons. The property is handed over and accepted in proper, undamaged condition.
The landlord is not liable for injuries, property damage, destruction, or theft of the tenant’s belongings during the stay or for any damages caused by natural disasters or related events.
8. Defects
If any defects occur, the tenant must immediately notify the landlord, who is obliged to remedy them according to their nature and character. If guests cause damage to the landlord, they must report it and agree on its compensation.
9. Transitional and Final Provisions
9.1 Modifications
These conditions can only be modified between the tenant and the landlord in writing.
9.2 Acceptance
By paying the deposit or the full rental price, the tenant acknowledges and agrees to these conditions.
9.3 Data Handling
The tenant agrees to the handling of their personal data for the purpose of user registration and for accounting purposes under the tax laws of the Czech Republic.